Privacy Policy

1. Overview

Revive Pet & Surgical Care ("we", "us") respects your privacy. This policy explains what personal information we collect through this website, how we use it, who we share it with and the choices you have.

2. Information we collect

• Contact details: your name, phone number, email address and delivery address.
• Order details: the products you order, order amounts and delivery information.
• Appointment details: your name, phone number, your pet's name and type, the service you want and your preferred date and time.
• Account details: your email and password if you create an account (your password is stored securely and we cannot read it).
• Basic usage information: such as your device type and pages visited, to help us improve the website.
• Your cart is saved in your browser's local storage so it is still there when you return.

3. How we use your information

We use your information to:

• process and deliver your orders and contact you about them;
• confirm and manage your appointments and send follow-up and appointment reminders;
• keep records of your pet's visits and treatment at our clinic;
• answer your questions and provide support;
• improve our website, products and services; and
• meet legal and accounting requirements.

We do not sell your personal information.

We use Google Analytics to understand how visitors use this website.

4. Reminders and messages

If you give us your phone number, we may contact you by call, SMS or WhatsApp about your appointments, follow-up visits and orders. You can ask us at any time to stop non-essential messages.

5. Who we share information with

We share information only with service providers who help us run the website and business, such as our website database and hosting provider, delivery partners, and messaging providers used to send reminders. They may use your information only to provide their services to us. [If online payments are added: payments are processed by our payment provider, and we do not store your card or UPI details.] We may also disclose information if required by law.

6. Where your information is stored

Your information is stored with our technology providers, who may keep data on servers in India or other countries. We use reasonable security measures to protect it, but no online system can be completely secure.

7. How long we keep your information

We keep your information for as long as needed to provide our services, keep clinic and order records, and meet legal obligations, and then delete or anonymise it.

8. Your choices and rights

You can ask us to show you the information we hold about you, correct it, or delete it, and you can withdraw your consent to messages, by contacting us. We will respond within a reasonable time. Some records may need to be kept by law.

9. Children

This website is meant for adults. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its "Last updated" date.

11. Contact and grievances

For privacy questions or complaints, contact our grievance officer: [name], revivepetsurgicalcare@gmail.com, +91 91002 88420, 2-119/SSBN/101, Road No. 10, Panchavati Colony, Raidurg, Hyderabad, Telangana 500089. We will acknowledge complaints within [48 hours] and aim to resolve them within [one month].