Refund & Cancellation Policy

1. Overview

This policy explains when you can cancel an order, return a product or ask for a refund for purchases made on this website, and how cancellations of clinic appointments work. We want you to be happy with your purchase and your pet to be well cared for.

2. Cancelling an order

You can cancel an order before it is dispatched by calling or WhatsApping us with your order number. Once an order has been dispatched, it can no longer be cancelled, but you may refuse delivery or request a return as described below.

3. Returns

You can request a return within [7 days] of delivery if:

• the product is damaged, defective or expired;
• we delivered the wrong product; or
• the product is unopened, unused and in its original sealed packaging.

Please contact us with your order number and a clear photo of the product and its packaging.

4. Items that cannot be returned

For hygiene and safety, we cannot accept returns of:

• opened or partly used pet food and treats;
• grooming and hygiene products once opened;
• medicines and prescription items, unless they were delivered damaged or incorrectly;
• items made or ordered specially for you.

5. How refunds are made

Once we receive and check the returned product, we will confirm whether your refund is approved. Approved refunds are made within [5 to 7 working days]. For orders paid by cash on delivery, refunds are sent by [UPI or bank transfer to the details you give us]. [If online payment is added: orders paid online are refunded to the original payment method.]

6. Replacements

If a product is damaged, defective or wrong, you can choose a replacement instead of a refund, subject to stock availability.

7. Clinic appointments

Appointment requests made on this website are confirmed by our team by call or WhatsApp. To cancel or reschedule, please contact us at least [2 hours] before your appointment time. Fees for treatments, surgeries and other services already performed are not refundable. [Advance payments for surgeries, if any, are handled as agreed at the time of booking.]

8. Contact us

For cancellations, returns and refunds, call or WhatsApp +91 91002 88420, email revivepetsurgicalcare@gmail.com, or visit 2-119/SSBN/101, Road No. 10, Panchavati Colony, Raidurg, Hyderabad, Telangana 500089. Our timings are Open daily · 9 AM – 9 PM.